General terms and conditions
https://islahexagon.com/es (hereinafter, the Website) is a website owned by Isla Hexagon, SL,
hereinafter, THE OWNER, with Tax ID number: B02995694 and registered office at: Carrer De
Caro N. 52, C.P. 07013 - Palma De Mallorca (Illes Balears).
The access, reproduction and use of the services of the Web requires the previous acceptance
of the Conditions of Use in force at every moment; THE OWNER reserves the right to modify
these Conditions when he considers it opportune, by means of the publication of the new text
in the Web. It is responsibility of the user to know the Conditions of Use before acceding to the
products and services of the Web; in case of not being in agreement with the same ones, we
requested to him, abstain from using it.
PROPERTY
The Website is a work composed of various integrated and inseparable elements (text,
illustrations, photographs, animated images, videos, computer programs, including html codes
of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those
materials obtained under license from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property on the Website and
on the different elements that compose it, individually considered, in all copies that are made
(whatever the medium in which they are incorporated), granting them only the rights of use
described below. Any right not expressly granted is understood to be reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure
and layout of the contents of the Website, as well as the one who has taken the initiative and
assumed the risk of making substantial investments aimed at obtaining, digitising and
presenting the same, corresponding to him, therefore, the protection that Article 12 and Title
VIII of Book II of the Intellectual Property Law may grant on the website, considered as a
database.
THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the
pertinent legal actions that may correspond to him against persons who carry out imitations or
unfair uses of the same.
WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.
It is permitted:
- Browsing the Web, that is to say, accessing and viewing it on a device, with any temporary or
accessory reproduction being authorised, provided that this is not voluntary and forms an
integral and essential part of the technological process of transmission. Browsing certain
sections of the Website requires prior registration.
- Benefit (prior registration), of the services and advantages provided by THE OWNER through
the Website to its users, under the conditions expressly indicated in the different sections.
It is strictly forbidden:
- Any operations with respect to the Web, its contents, downloaded products and copies of all
of them that are contrary to the Law, good customs and good faith.
- Any use outside the personal and private sphere, especially those for commercial or
professional purposes, including the sending of advertising or messages and the collection and
processing of third party data.
- Any type of extraction, public communication and/or transmission, in whole or in part, by any
means, outside the private sphere of permitted use and, in particular, their incorporation into
any other work, including websites, collections or databases. Exceptions to this prohibition are
the publication in the media of downloadable materials from the Press Room section.
- The removal, concealment or falsification of the notices and warnings about the Intellectual
or Industrial Property of the Website or of any of the products provided through the same.
- The operations and activities expressly prohibited in any other sections of these General
Conditions and, in general, any that may harm the normal operation of the Website, other
users or any third party.
LINKS TO THE WEBSITE
- The establishment of links and hyperlinks to the Web from other pages or websites is
authorised, provided that they are not made in a way that damages the public and brand
image of THE OWNER, of the Web or of any of the persons and products referred to therein. In
the establishment of links to the Website it is expressly forbidden to use techniques that imply
confusion about the identity and ownership of the contents, such as framing or others.
- It is forbidden to establish links from pages or websites whose contents promote or advocate,
directly or indirectly, any type of violence, discrimination, pornography or illegal activity.
Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of links is expressly prohibited the use of elements taken from the Web,
without the express prior consent of the OWNER.
Under no circumstances may it be understood that links to the Web from pages or websites of
third parties imply relations of THE OWNER with the owners of these, nor imply endorsement,
sponsorship or recommendation of THE OWNER on them, so THE OWNER shall not be liable in
any way with respect to their content and legality.
CONTENT AND USER BEHAVIOUR
As a customer or user of the Web, you agree to make appropriate use of the content and
services offered through the same and not to use them for:
1. Engage in activities that are illicit, illegal or contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic or pornographic nature, or
that advocates terrorism or violates human rights.
3. Causing damage to the physical and logical systems of the OWNER, its suppliers or
third parties, introducing or spreading computer viruses or any other physical or logical
systems that are likely to cause the aforementioned damage.
4. Disseminate content that undermines the image and reputation of THE OWNER or
third parties.
5. Violate the rights of intellectual property, industrial, image, honour or others that
correspond to the OWNER or third parties.
THE OWNER will have full freedom to decide whether the contributions and messages are
finally published on the Web or not, being empowered to withdraw them when it deems
appropriate.
Infringement of any of the rules contained in these Terms of Use and, in particular, of the
provisions of this clause, shall entitle THE OWNER to immediately remove the user or
subscriber from the Website.
PAYMENT METHODS
The forms of payment accepted in the online shop are:
- Credit card
- Bank transfer
- Other
SHIPPING METHODS
The shipping methods available in the online shop are:
- Collection point
DELIVERY TIMES
The delivery times for deliveries made by your online shop are: The delivery time of the
products depends on the availability of stock at the time of order confirmation. Products in
stock may be shipped within 72 hours of order confirmation. In the case of products made to
order, the
RIGHT OF WITHDRAWAL
Based on the provisions of art. 103 of the General Law for the Defence of Consumers and
Users, the right of withdrawal is excluded for the following reason:
- Service already started and loss of the right of withdrawal once fully executed.
- Goods or products made to the consumer's specifications or customised.
WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the contract or
service contracted).
- To the attention of (here you must insert the name of the company, full address and, if
available, telephone number, fax number and e-mail address):
- I/We hereby inform you(*) that I/We hereby withdraw from my/our(*) contract for the sale
of the following goods/provision of the following service(*).
- Ordered on/applied for on(*).
- Name and address of the consumer and user(s).
- Date and signature of the consumer and user or consumers and users.
EXCHANGE POLICY
To request a change of product, the customer must contact customer service within a few days
after receipt of the order.
Under no circumstances will we accept freight collect deliveries.
If the product to be exchanged has a higher price than the one previously purchased, the
customer must pay the difference in value. If, on the other hand, the new product has a lower
price than the one previously purchased, the difference will not be refunded in cash, but in the
form of a gift voucher to be used in your next purchase.
To manage any type of return or exchange of products purchased on
https://islahexagon.com/es the customer must contact our Customer Service.
The customer must indicate the order number and we will tell you exactly all the steps to
follow. We also inform you that we will not accept changes or returns that have not been
previously communicated through the indicated channels.
CANCELLATIONS
The customer or user may cancel their order, as long as it has not left our warehouses. In this
case, he/she should contact the OWNER by e-mail at info@islahexagon.com or through the
Customer Service channels, communicating his/her identification data and order reference
number.
In the event of cancellations, the amounts previously paid by the user or customer will be
refunded by the same means used for the initial transaction.
CUSTOMER SERVICE
The customer may cancel the order without any charge and without providing any reason, by
contacting customer service as soon as possible by telephone: 971 09 14 32, or via the
following email address: info@islahexagon.com, whose opening hours are as follows: Monday
to Friday: 10 - 14 / 15 - 19.
If the order has not left our warehouse, we will cancel it without any problem, but if the order
is already on its way, we will have to wait to receive it back and once we have confirmed
receipt of the order, the amount of the product will be refunded minus the delivery costs and
the refund will be made in the same form of payment used for the purchase.
DATA PROTECTION
The information or personal data you provide will be treated in accordance with the provisions
of the Privacy Policy. By using this website, you consent to the processing of such information
and data and declare that all the information or data you provide us with are true and
correspond to reality.
MODIFICATIONS
THE OWNER reserves the right to make unannounced changes it deems appropriate on the
Web, may change, delete or add content and services provided through the same, and the way
in which they are presented or located.
Although THE OWNER will make its best efforts to keep the information contained on the
Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-
to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and
use of the Web, is the sole responsibility of users and customers.
LEGAL ACTIONS
THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of
the Web or its contents, infringements of the rights that correspond to it or its licensors,
especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal,
which may correspond to him in Law.
EXTRAJUDICIAL RESOLUTION OF CONFLICTS
Likewise, under the terms set out in Article 14 of EU Regulation 524/2013 on the resolution of
consumer disputes, a direct link is provided to the online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm.
APPLICABLE LAW AND JURISDICTION
For any controversy or dispute that may arise, arising from these terms or conditions, Spanish
law shall apply. The resolution of legal disputes shall be subject to the jurisdiction of the Courts
and Tribunals of the domicile of the user or customer.
hereinafter, THE OWNER, with Tax ID number: B02995694 and registered office at: Carrer De
Caro N. 52, C.P. 07013 - Palma De Mallorca (Illes Balears).
The access, reproduction and use of the services of the Web requires the previous acceptance
of the Conditions of Use in force at every moment; THE OWNER reserves the right to modify
these Conditions when he considers it opportune, by means of the publication of the new text
in the Web. It is responsibility of the user to know the Conditions of Use before acceding to the
products and services of the Web; in case of not being in agreement with the same ones, we
requested to him, abstain from using it.
PROPERTY
The Website is a work composed of various integrated and inseparable elements (text,
illustrations, photographs, animated images, videos, computer programs, including html codes
of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those
materials obtained under license from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property on the Website and
on the different elements that compose it, individually considered, in all copies that are made
(whatever the medium in which they are incorporated), granting them only the rights of use
described below. Any right not expressly granted is understood to be reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure
and layout of the contents of the Website, as well as the one who has taken the initiative and
assumed the risk of making substantial investments aimed at obtaining, digitising and
presenting the same, corresponding to him, therefore, the protection that Article 12 and Title
VIII of Book II of the Intellectual Property Law may grant on the website, considered as a
database.
THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the
pertinent legal actions that may correspond to him against persons who carry out imitations or
unfair uses of the same.
WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.
It is permitted:
- Browsing the Web, that is to say, accessing and viewing it on a device, with any temporary or
accessory reproduction being authorised, provided that this is not voluntary and forms an
integral and essential part of the technological process of transmission. Browsing certain
sections of the Website requires prior registration.
- Benefit (prior registration), of the services and advantages provided by THE OWNER through
the Website to its users, under the conditions expressly indicated in the different sections.
It is strictly forbidden:
- Any operations with respect to the Web, its contents, downloaded products and copies of all
of them that are contrary to the Law, good customs and good faith.
- Any use outside the personal and private sphere, especially those for commercial or
professional purposes, including the sending of advertising or messages and the collection and
processing of third party data.
- Any type of extraction, public communication and/or transmission, in whole or in part, by any
means, outside the private sphere of permitted use and, in particular, their incorporation into
any other work, including websites, collections or databases. Exceptions to this prohibition are
the publication in the media of downloadable materials from the Press Room section.
- The removal, concealment or falsification of the notices and warnings about the Intellectual
or Industrial Property of the Website or of any of the products provided through the same.
- The operations and activities expressly prohibited in any other sections of these General
Conditions and, in general, any that may harm the normal operation of the Website, other
users or any third party.
LINKS TO THE WEBSITE
- The establishment of links and hyperlinks to the Web from other pages or websites is
authorised, provided that they are not made in a way that damages the public and brand
image of THE OWNER, of the Web or of any of the persons and products referred to therein. In
the establishment of links to the Website it is expressly forbidden to use techniques that imply
confusion about the identity and ownership of the contents, such as framing or others.
- It is forbidden to establish links from pages or websites whose contents promote or advocate,
directly or indirectly, any type of violence, discrimination, pornography or illegal activity.
Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of links is expressly prohibited the use of elements taken from the Web,
without the express prior consent of the OWNER.
Under no circumstances may it be understood that links to the Web from pages or websites of
third parties imply relations of THE OWNER with the owners of these, nor imply endorsement,
sponsorship or recommendation of THE OWNER on them, so THE OWNER shall not be liable in
any way with respect to their content and legality.
CONTENT AND USER BEHAVIOUR
As a customer or user of the Web, you agree to make appropriate use of the content and
services offered through the same and not to use them for:
1. Engage in activities that are illicit, illegal or contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic or pornographic nature, or
that advocates terrorism or violates human rights.
3. Causing damage to the physical and logical systems of the OWNER, its suppliers or
third parties, introducing or spreading computer viruses or any other physical or logical
systems that are likely to cause the aforementioned damage.
4. Disseminate content that undermines the image and reputation of THE OWNER or
third parties.
5. Violate the rights of intellectual property, industrial, image, honour or others that
correspond to the OWNER or third parties.
THE OWNER will have full freedom to decide whether the contributions and messages are
finally published on the Web or not, being empowered to withdraw them when it deems
appropriate.
Infringement of any of the rules contained in these Terms of Use and, in particular, of the
provisions of this clause, shall entitle THE OWNER to immediately remove the user or
subscriber from the Website.
PAYMENT METHODS
The forms of payment accepted in the online shop are:
- Credit card
- Bank transfer
- Other
SHIPPING METHODS
The shipping methods available in the online shop are:
- Collection point
DELIVERY TIMES
The delivery times for deliveries made by your online shop are: The delivery time of the
products depends on the availability of stock at the time of order confirmation. Products in
stock may be shipped within 72 hours of order confirmation. In the case of products made to
order, the
RIGHT OF WITHDRAWAL
Based on the provisions of art. 103 of the General Law for the Defence of Consumers and
Users, the right of withdrawal is excluded for the following reason:
- Service already started and loss of the right of withdrawal once fully executed.
- Goods or products made to the consumer's specifications or customised.
WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the contract or
service contracted).
- To the attention of (here you must insert the name of the company, full address and, if
available, telephone number, fax number and e-mail address):
- I/We hereby inform you(*) that I/We hereby withdraw from my/our(*) contract for the sale
of the following goods/provision of the following service(*).
- Ordered on/applied for on(*).
- Name and address of the consumer and user(s).
- Date and signature of the consumer and user or consumers and users.
EXCHANGE POLICY
To request a change of product, the customer must contact customer service within a few days
after receipt of the order.
Under no circumstances will we accept freight collect deliveries.
If the product to be exchanged has a higher price than the one previously purchased, the
customer must pay the difference in value. If, on the other hand, the new product has a lower
price than the one previously purchased, the difference will not be refunded in cash, but in the
form of a gift voucher to be used in your next purchase.
To manage any type of return or exchange of products purchased on
https://islahexagon.com/es the customer must contact our Customer Service.
The customer must indicate the order number and we will tell you exactly all the steps to
follow. We also inform you that we will not accept changes or returns that have not been
previously communicated through the indicated channels.
CANCELLATIONS
The customer or user may cancel their order, as long as it has not left our warehouses. In this
case, he/she should contact the OWNER by e-mail at info@islahexagon.com or through the
Customer Service channels, communicating his/her identification data and order reference
number.
In the event of cancellations, the amounts previously paid by the user or customer will be
refunded by the same means used for the initial transaction.
CUSTOMER SERVICE
The customer may cancel the order without any charge and without providing any reason, by
contacting customer service as soon as possible by telephone: 971 09 14 32, or via the
following email address: info@islahexagon.com, whose opening hours are as follows: Monday
to Friday: 10 - 14 / 15 - 19.
If the order has not left our warehouse, we will cancel it without any problem, but if the order
is already on its way, we will have to wait to receive it back and once we have confirmed
receipt of the order, the amount of the product will be refunded minus the delivery costs and
the refund will be made in the same form of payment used for the purchase.
DATA PROTECTION
The information or personal data you provide will be treated in accordance with the provisions
of the Privacy Policy. By using this website, you consent to the processing of such information
and data and declare that all the information or data you provide us with are true and
correspond to reality.
MODIFICATIONS
THE OWNER reserves the right to make unannounced changes it deems appropriate on the
Web, may change, delete or add content and services provided through the same, and the way
in which they are presented or located.
Although THE OWNER will make its best efforts to keep the information contained on the
Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-
to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and
use of the Web, is the sole responsibility of users and customers.
LEGAL ACTIONS
THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of
the Web or its contents, infringements of the rights that correspond to it or its licensors,
especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal,
which may correspond to him in Law.
EXTRAJUDICIAL RESOLUTION OF CONFLICTS
Likewise, under the terms set out in Article 14 of EU Regulation 524/2013 on the resolution of
consumer disputes, a direct link is provided to the online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm.
APPLICABLE LAW AND JURISDICTION
For any controversy or dispute that may arise, arising from these terms or conditions, Spanish
law shall apply. The resolution of legal disputes shall be subject to the jurisdiction of the Courts
and Tribunals of the domicile of the user or customer.